Shipping policy
Shipping & Delivery Policy
Last Updated: September 16, 2026
At Truewear, we aim to process and deliver your orders as quickly and reliably as possible.
1. Processing and Delivery Time
Orders are generally delivered within 5–7 business days after successful order confirmation.
Delivery timelines may vary depending on:
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Delivery location
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Product availability
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Courier service
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Public holidays
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Weather conditions
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Unexpected logistical circumstances
Remote or difficult-to-service locations may require additional delivery time.
2. Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable.
You will receive relevant order updates through the contact information provided during checkout.
3. Delivery Address
Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order.
Truewear may not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
4. Tracking
Where tracking information is available, it may be shared with you through the contact details provided during checkout.
You can use the tracking information to monitor your shipment's progress.
5. Delivery Delays
Although we aim to deliver orders within the stated timeframe, delays may occasionally occur due to courier issues, weather, holidays, high-volume periods, technical issues, or circumstances beyond our control.
If your order is significantly delayed, please contact us at:
6. Damaged Packages
If your package appears damaged or tampered with at the time of delivery, please document the condition of the package and contact Truewear as soon as possible.
7. Contact
For shipping-related questions:
Email: business.truewear@gmail.com