Refund policy
Return & Refund Policy
Last Updated: September 16, 2026
At Truewear, we want you to have a satisfactory shopping experience. If you need to return an eligible product, please review the policy below.
1. Return Window
Eligible products may be requested for return within 7 days of delivery.
Return requests submitted after the applicable 7-day period may not be accepted.
2. Return Eligibility
To be eligible for a return, the product should generally:
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Be unused or in an acceptable condition as applicable to the product
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Be returned with original packaging, accessories, tags, and other included items where applicable
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Not show signs of misuse, intentional damage, or alteration
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Be accompanied by the relevant order details
Certain products may be excluded from return where permitted by applicable law or where clearly identified on the product page.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
Please include your order number and clear photographs or videos showing the issue where requested.
We may review the submitted information before approving a return, replacement, or other appropriate resolution.
4. Return Request Process
To request a return:
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Contact us at business.truewear@gmail.com.
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Provide your order number and reason for the return.
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Provide photographs or other information if requested.
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Wait for confirmation and return instructions.
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Send the product according to the instructions provided by our team.
Do not send products to an address unless it has been provided or confirmed by Truewear.
5. Refunds
Once an approved return is received and inspected, we will determine the applicable resolution.
Where a refund is approved, the refund will generally be processed through the applicable payment method or refund mechanism.
The time required for the amount to appear in your account may depend on your bank or payment provider.
6. Shipping Charges
Shipping charges associated with returns or refunds may depend on the reason for the return and the circumstances of the order.
Where the product is defective, damaged, incorrect, or otherwise qualifies for a customer-favorable resolution, Truewear will determine the applicable return-shipping arrangement.
7. Rejected Returns
A return may be rejected if the product does not satisfy the applicable return conditions, is outside the return window, or shows evidence of misuse or damage not attributable to the delivery or product defect.
8. Contact Us
For return or refund requests:
Truewear
Email: business.truewear@gmail.com